Forum Discussion

Former Member's avatar
Former Member
4 years ago

Unable to log in on iPhone

I resisted changing to the subscription service but finally gave in and all seemed well. So, I had my girlfriend do the same. All was well until today. On her iPhone, FaceID doesn’t even attempt to w...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @SR22pilot! 👋

I'm sorry to hear that your girlfriend is unable to unlock 1Password on her iPhone. You mentioned that you had written in, have you received a reply yet over email or do you know the ticket number? You'll see the ticket number in the subject of the email thread. Please post that ticket number here and I can get this chased for you.

If your girlfriend has access to her 1Password account on another device then she can locate her sign in information there. Search for a 1Password Account item in her vault. She should see her 1Password account password and Secret Key there.

I look forward to hearing from you. 🙂