Forum Discussion

mhonkomp3712's avatar
mhonkomp3712
New Contributor
9 months ago

Unable to login on ipad

I have used the same Secret Key and password I use to sign-in to 1Password and 1Password.com on my Mac. But that Key and Password are not working on my ipad to access 1Password app or 1Password.com ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 months ago

Hello mhonkomp3712! 👋

I'm sorry that you're unable to sign into 1Password on your iPad. So that I can better understand the situation can you tell me the following:

  1. Which browser are you using to sign into 1Password.com on your iPad? Does signing in work using Safari?
  2. What language or keyboard layout are you using for your iPad? You can check here: Settings > General > Keyboard > Keyboards
  3. Does your account password contain any special characters such as an apostrophe or quotation marks? Do not share you account password or post it on the forum.

I look forward to hearing from you.

-Dave

ref: dev/core/core#15511