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theengine
Occasional Contributor
2 years ago

Unable to sign in using a passkey on amazon.co.uk on iPhone/iPad

Hi,
I have successfully added a Passkey into my existing 1Password Amazon login using my Mac and I can login and out to my hearts content on the Mac. The Passkey login is showing as synced to my iPad and iPhone 1Passwords. When I try to login using my iPad, the option to use a passkey exists, but when I click it I get a QR code asking me to scan it with another IOS device. When I do this with my iPhone I get "There are no matching passkeys saved in 1password" and on my iPad I get a message"Use your other device to choose a passkey"
So, I'm stuck. Any ideas.
I'm on the latest Mac, iPad, iPhone and 1password versions, as at today's date.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

ios
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to sign in using a passkey on amazon.co.uk on iPhone/iPad","id":"message:79072","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:79072","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:15142"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:79072"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:79072"},"body":"

Hi,
\nI have successfully added a Passkey into my existing 1Password Amazon login using my Mac and I can login and out to my hearts content on the Mac. The Passkey login is showing as synced to my iPad and iPhone 1Passwords. When I try to login using my iPad, the option to use a passkey exists, but when I click it I get a QR code asking me to scan it with another IOS device. When I do this with my iPhone I get \"There are no matching passkeys saved in 1password\" and on my iPad I get a message\"Use your other device to choose a passkey\"
\nSo, I'm stuck. Any ideas.
\nI'm on the latest Mac, iPad, iPhone and 1password versions, as at today's date.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

","body@stringLength":"849","rawBody":"

Hi,
\nI have successfully added a Passkey into my existing 1Password Amazon login using my Mac and I can login and out to my hearts content on the Mac. The Passkey login is showing as synced to my iPad and iPhone 1Passwords. When I try to login using my iPad, the option to use a passkey exists, but when I click it I get a QR code asking me to scan it with another IOS device. When I do this with my iPhone I get \"There are no matching passkeys saved in 1password\" and on my iPad I get a message\"Use your other device to choose a passkey\"
\nSo, I'm stuck. Any ideas.
\nI'm on the latest Mac, iPad, iPhone and 1password versions, as at today's date.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

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The Passkey login is showing as synced to my 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theengine

\n\n

Can you confirm the option is presented from 1Password? I'm wondering if perhaps iOS is offering you a code to be scanned.

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