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Forum Discussion
1Password doesn't suggest login for the Sydney Health app on Android
Hello Dave,
How do I proceed if I believe my app (Android, Sydney Health) isn't prompting to save because the associated domain is incorrect or missing. If it's a matter of contacting the app or developer, would you be willing to provide a template message explaining the problem (to a developer or support agent) so that it flags the right keywords and gets to the right department of the business in question? I think a template for this would be really helpful so I can give the right feedback to the app.
Thanks for your help!
2 Replies
- 1P_Dave
Moderator
Hello whittaker106! 👋
Thanks for reaching out! Autofill on Android works different from AutoFill on iOS and I've split your comment into a new dedicated thread.
Every Android app has a unique identifier. If a Login item doesn't contain an identifier that matches the app you're trying to fill in, 1Password will warn you and offer to update the item with the app's identifier the first time that you try to fill that item.
Can you let me know if that's not happening when you fill your Login for Sydney Health? If it isn't then try saving a new Login item using 1Password for Android using these specific steps: Save, create, and fill passwords
-Dave
I followed your instructions, but I keep getting the message "1password can't verify the app or website should have access to your anthem.com login". My options are then "Cancel" and "Allow Once". But the Sydney app is the Anthem app. I idk why they call it Sydney Health but its definitely their app. I want to tell 1 password to "Always Allow" but that's not an option. On other apps, but not on all my other apps, I get a similar experience.
https://www.sydneyhealth.com/
https://play.google.com/store/apps/details?id=com.anthem.sydney
