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whittaker106's avatar
whittaker106
New Contributor
2 months ago

1Password doesn't suggest login for the Sydney Health app on Android

Hello Dave,

How do I proceed if I believe my app (Android, Sydney Health) isn't prompting to save because the associated domain is incorrect or missing. If it's a matter of contacting the app or developer, would you be willing to provide a template message explaining the problem (to a developer or support agent) so that it flags the right keywords and gets to the right department of the business in question? I think a template for this would be really helpful so I can give the right feedback to the app.

Thanks for your help!

 

android

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello whittaker106​! 👋

    Thanks for reaching out! Autofill on Android works different from AutoFill on iOS and I've split your comment into a new dedicated thread. 

    Every Android app has a unique identifier. If a Login item doesn't contain an identifier that matches the app you're trying to fill in, 1Password will warn you and offer to update the item with the app's identifier the first time that you try to fill that item. 

    Can you let me know if that's not happening when you fill your Login for Sydney Health? If it isn't then try saving a new Login item using 1Password for Android using these specific steps: Save, create, and fill passwords

    -Dave

    • whittaker106's avatar
      whittaker106
      New Contributor
      2 months ago

      I followed your instructions, but I keep getting the message "1password can't verify the app or website should have access to your anthem.com login". My options are then "Cancel" and "Allow Once". But the Sydney app is the Anthem app. I idk why they call it Sydney Health but its definitely their app. I want to tell 1 password to "Always Allow" but that's not an option. On other apps, but not on all my other apps, I get a similar experience.

      https://www.sydneyhealth.com/

      https://play.google.com/store/apps/details?id=com.anthem.sydney

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        2 months ago

        whittaker106​ 

        I'm sorry that you're still seeing the issue. I'd like to ask you to reproduce the issue again and then create and share a 1Password diagnostics report from your Android device:

        Send a diagnostics report (Android)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/1password-doesnt-suggest-login-for-the-sydney-health-app-on-android/163282
        • Your forum username: whittaker106


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave