Unable to unlock with Apple Watch

1P_Dave

The rollback fix didn't last long... I've sent my diagnostic file in and received 2 emails with different support ticket IDs:

TBM-81124-752
FZJ-49632-762

mhsmith451 and Haole

Thank you! If you do have any questions about the specific workarounds provided for your situations then don't hesitate to reply to the last email that you received from my colleagues. 🙂

-Dave

ref: HVK-64117-455
ref: FGC-25528-545

Thanks, Dave. I've rollback, and all is well so far!

Scott

Done! Thanks!

Haole

Thank you for posting the Support ID. Please check your inbox, one of my colleagues just sent you an email.

mhsmith451

There are a few different Apple Watch unlock issues that folks might be running into and that our development team is actively investigating and working on a fix for. I'm unable to provide a solution or workaround without first seeing a diagnostics report from your Mac in order to identify the specific situation that you're running into and provide an appropriate and effective workaround.

Please use the steps in this post to send in a diagnostics report from your Mac and my colleagues and I will be able to help further.

-Dave

I have the exact same question with mhsmith451
Its been 2 weeks already ! I have a feeling we are waiting someone to get back from his /her holidays to get this fixed...

So now that any number of people are having this issue since the most recent release, is it being fixed or can we get a bump back to the previous version that did not have this problem? Or is there some magic hackery that needs to be done....and should be publicly shared?

I'm having the same issue. My support ticket ID is FGC-25528-545

ddacunha

I'd recommend emailing a diagnostic report to the technical team for further review.

1. Open 1Password.
2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
3. Select Advanced.
4. Select Send Diagnostics.
5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to [email protected].

• Your forum username: ddacunha

• A link to this thread: https://1password.community/discussion/comment/714356/#Comment_714356

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Similarly to the previous commenter. Removing the Apple Watch from the system and adding it back restore the ability to unlock 1Password with the watch.
1Password is the only application having this issue, and it happens often. I am have issues unlocking the same Mac with my watch.