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 Forum Discussion
architekt
2 years agoNew Contributor
Unable to update 1pw on Win 11 since 1st install: have to do full reinstall every time
 I'm not sure what causes this issue. On Windows 10, which I was using up til a few months ago, I never had any issues updating 1PW: I'd launch it and it'd notify me of an update, tell me to restart a...
architekt
2 years agoNew Contributor
OK took a bit to reproduce this cause I was lazy but I managed to. For reference, I already made the changes to my exclusion list for Malwarebytes (the folder and the app) and just in case, the built in Windows AV. So, here's what I did to update today which failed until I tried it in safe mode:
1PW 8.10.45, 81045002 on PRODUCTION channel
- Start computer normally
- Start 1pw: says "1Password will update when you restart the app" at bottom of password entry prompt
- Click "Restart now" button: nothing happens - no error message, no quitting of the app, nothing.
- Enter password - logged in and still see update message at bottom - "restart now" button same behavior
- Check for updates - Downloads update. Button changes to "Restart now" - clicking this button shows the error:
"1Password couldn't complete an update. Click here to try again. " (the text is the button that appears) 
- I have tried 1-5 also running 1PW as admin, same issue
I looked at the log after this and found several errors. I'll post the errors here, but let me know if you want the logs (I'm not sure if the logs contain sensitive info: I see references to my account UUID). Here's the errors from the above method.
ERROR 2024-10-18T13:42:42.876+00:00 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\connection_handler.rs:62] message from b5x was None: EndConnection
ERROR 2024-10-18T13:42:42.876+00:00 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\connection_handler.rs:31] Dropping connection with b5x due to error handling incoming message: EndConnection
ERROR 2024-10-18T13:42:42.984+00:00 tokio-runtime-worker(ThreadId(20)) [1P:app\op-app\src\app\backend\updater.rs:140] failed to run autoupdate: Io(Os { code: 5, kind: PermissionDenied, message: "Access is denied." })
INFO  2024-10-18T13:43:56.916+00:00 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\lib.rs:369] Extension connecting.
INFO  2024-10-18T13:43:56.916+00:00 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\lib.rs:371] Extension connection accepted.
INFO  2024-10-18T13:52:25.741+00:00 tokio-runtime-worker(ThreadId(20)) [1P:op-updater\src\windows\downloaded_update.rs:38] Ignoring C:\Users\<redacted-username>\AppData\Local\1Password\1PasswordSetup-8.10.48.exe update because it has failed to run, will retry in 24 hours.
I TRIED TO UPDATE IN SAFE MODE WITH NETWORKING AND IT WORKED
Again, I don't know if the logs contain sensitive user info, given my account ID is in there, so I won't post it unless you let me know it's OK, but here's the relevant parts from when it updated:
INFO  2024-10-18T14:00:32.420+00:00 tokio-runtime-worker(ThreadId(26)) [1P:data\op-syncer\src\sync_job.rs:491] synced account <redacted> (0.0883193s)
INFO  2024-10-18T14:00:32.420+00:00 tokio-runtime-worker(ThreadId(27)) [1P:data\op-file-transfer\src\lib.rs:608] find_and_complete_pending_uploads: '<redacted>'
INFO  2024-10-18T14:00:32.469+00:00 tokio-runtime-worker(ThreadId(26)) [1P:data\ext\op-account-ext-syncer\src\lib.rs:239] The B5 Notifier for (<redacted>) has connected, now monitoring for events.
INFO  2024-10-18T14:00:32.535+00:00 tokio-runtime-worker(ThreadId(20)) [1P:app\op-app\src\app\components\policies.rs:174] Skipping policies for account <redacted>; feature flag not enabled.
INFO  2024-10-18T14:00:32.535+00:00 tokio-runtime-worker(ThreadId(20)) [1P:app\op-app\src\app\components\policies.rs:174] Skipping policies for account <redacted>; feature flag not enabled.
INFO  2024-10-18T14:00:51.929+00:00 tokio-runtime-worker(ThreadId(26)) [status:app\op-app\src\app\backend\updater.rs:232] Available Production update to 8.10.48 for current build (81045002)
INFO  2024-10-18T14:00:53.731+00:00 tokio-runtime-worker(ThreadId(12)) [1P:app\op-app\src\app\backend\updater.rs:94] Trusted downloaded update available C:\Users\<redacted-username>\AppData\Local\1Password\1PasswordSetup-8.10.48.exe
ERROR 2024-10-18T14:00:53.737+00:00 tokio-runtime-worker(ThreadId(1)) [1P:ffi\op-core-node\src\lib.rs:549] Item list call aborted by a new call
ERROR 2024-10-18T14:00:53.738+00:00 tokio-runtime-worker(ThreadId(28)) [1P:ffi\op-core-node\src\lib.rs:549] Item list call aborted by a new call
INFO  2024-10-18T14:00:54.729+00:00 tokio-runtime-worker(ThreadId(25)) [status:op-updater\src\windows\mod.rs:172] Exiting 1Password.exe (81045002) to start update C:\Users\<redacted-username>\AppData\Local\1Password\1PasswordSetup-8.10.48.exe.
