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architekt's avatar
architekt
New Contributor
2 years ago

Unable to update 1pw on Win 11 since 1st install: have to do full reinstall every time

I'm not sure what causes this issue. On Windows 10, which I was using up til a few months ago, I never had any issues updating 1PW: I'd launch it and it'd notify me of an update, tell me to restart a...
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architekt's avatar
architekt
New Contributor
11 months ago

So just to update 1PW on this issue: it still persists with every single update. Every time there's a new update to 1PW I have to go into %appdata%\.. and right click and set all 3 folders (Local, LocalLow, Roaming) to not read only. Then and only then will 1PW update. Once again, this happens every single update. It's getting extremely tedious and I don't understand why it seems like something is clearly locking access to the file. As explained above and to the CS team, it doesn't matter that I have all the required folders and files set to be excluded by Malwarebytes and the built in Windows 11 AV. Furthermore the issues exists even if I quit MB and disable the Win 11 AV. I don't know what else could be causing this to constantly require me to simply right click and mark that entire series of folders as not read only. 

And no, they are not by default all read only. I don't go into my system folders and randomly apply permission/access settings haha.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 days ago

    I'm sorry for missing this message back in February. If you're still seeing the issue then please create and share a new 1Password diagnostics report from your Windows PC so that our team can continue to help:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/unable-to-update-1pw-on-win-11-since-1st-install-have-to-do-full-reinstall-every/134734
    • Your forum username: architekt


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave