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Former Member's avatar
Former Member
4 years ago

Unable to upgrade my Windows 10 machine to 1password 8

I am still unable to upgrade my 7.9.828 1password on my Windows 10 machine, It fine on my Windows 11 Machine I get up to the login and it claims my password is not right, yet it works fine on my W...
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AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @muddauber, thanks for reaching out. I'm sorry to hear you're experiencing an issue accessing your account using 1Password 8 on your Windows 10 machine.

To investigate further, I'd like to ask you to create a diagnostics report from your Windows 10 PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+windows@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Ali