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saaaad
New Contributor
31 days ago

Unable to use Touch ID on 1Password Safari Extension

Hello,

I am not able to use Touch ID on my mac to unlock the Safari Extension without having the 1Password Desktop app open. I saw that a recent update allowed the Extension to work on it's own and unlock using Touch ID without the need for integration with the Desktop app.

I have tried reinstalling, enabling/disabling the integration setting in the extension, removing the app and only keeping the extension and vice versa.

The Touch ID icon shows up on the extension, and it also opens up the Touch ID prompt, but when I scan my finger, the password input bar just shakes. The only way for me then is to input the password manually to log into the extension otherwise I need to go into settings and enable integration. After which I need to first click on the 1Password Desktop app, use Touch ID, then move onto using the Safari Extension.

I am on the latest versions for both; 1Password browser extension version 8.10.70.27 (81070027) and 1Password for Mac 8.10.74 (81074021).

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Hello,

I am not able to use Touch ID on my mac to unlock the Safari Extension without having the 1Password Desktop app open. I saw that a recent update allowed the Extension to work on it's own and unlock using Touch ID without the need for integration with the Desktop app.

I have tried reinstalling, enabling/disabling the integration setting in the extension, removing the app and only keeping the extension and vice versa.

The Touch ID icon shows up on the extension, and it also opens up the Touch ID prompt, but when I scan my finger, the password input bar just shakes. The only way for me then is to input the password manually to log into the extension otherwise I need to go into settings and enable integration. After which I need to first click on the 1Password Desktop app, use Touch ID, then move onto using the Safari Extension.

I am on the latest versions for both; 1Password browser extension version 8.10.70.27 (81070027) and 1Password for Mac 8.10.74 (81074021).

","body@stringLength":"1032","rawBody":"

Hello,

I am not able to use Touch ID on my mac to unlock the Safari Extension without having the 1Password Desktop app open. I saw that a recent update allowed the Extension to work on it's own and unlock using Touch ID without the need for integration with the Desktop app.

I have tried reinstalling, enabling/disabling the integration setting in the extension, removing the app and only keeping the extension and vice versa.

The Touch ID icon shows up on the extension, and it also opens up the Touch ID prompt, but when I scan my finger, the password input bar just shakes. The only way for me then is to input the password manually to log into the extension otherwise I need to go into settings and enable integration. After which I need to first click on the 1Password Desktop app, use Touch ID, then move onto using the Safari Extension.

I am on the latest versions for both; 1Password browser extension version 8.10.70.27 (81070027) and 1Password for Mac 8.10.74 (81074021).

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