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idscomm's avatar
idscomm
New Member
4 days ago

UniFi 2FA Automatic Filling Fail

Hello,

I did some research and found people with the same issues but couldn't resolve my problem. Basically, when I log in to UniFi, the autofill works as expected BUT the 2FA is not working. If I copy and paste the code, then it works. Anybody dealing with the same issue? I tried deleting all the browser hostory including literally everything but it does not work. I have the same issue with Chrome and Edge. I have attached the printscreen. It used to work before but for some reason stopped a few weeks ago. Any input would be appreciated.

Thank you!

 

browser extension
family
windows

2 Replies

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    3 hours ago

    Hi idscomm​,

    The behaviour you're experiencing with UniFi, where 2FA autofill doesn't work but copying and pasting does, is a known issue that our team is actively investigating.

    I've added your case to the internal issue, and I'm sorry for the disruption this is causing.

    As a workaround until a fix is available, some affected users have reported that deleting and re-entering the last character of the OTP allows it to be accepted - or you can continue to copy and paste the OTP instead, although I understand that neither of these are ideal.

    If you have any further questions or concerns, let me know.

    Issue=FILL-3088

    • idscomm's avatar
      idscomm
      New Member
      15 minutes ago

      Thank you very much for the update. Glad to see the issue is not on my side since I tried pretty much everything including removing and reactivating my 2FA with a new code. 

      I will wait for an update, in the meantime I will try deleting and reentering the last digit of the sequence.

      thanks again.