Forum Discussion

dmitch77's avatar
dmitch77
Occasional Contributor
7 months ago
Solved

Unlock in Safari --> "Open this page in 1Password?"

Sometimes when trying to unlock 1PW in iPad or iPhone Safari - by tapping the "Unlock 1Password" icon in a login screen's name, email, or password field - Safari opens up a new tab and puts up an ale...
browser extension
ios
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    dmitch77 

    Thank you for the reply. That matches the same behaviour that I've seen on my devices and an issue has been filed with our development team to get this fixed in a future update to 1Password. 

    I'm sorry for the inconvenience. 

    -Dave

    #35947

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello dmitch77! đź‘‹

I'm sorry that you're seeing an unexpected prompt to open 1Password when using 1Password for Safari on your iPhone and iPad. I've done some testing and I've been able to reproduce the issue if I turn off Face ID and just use my account password to unlock both the main 1Password app and 1Password for Safari. I've filed an issue with our developers to have them investigate this further.

Are you using Touch ID or Face ID with 1Password on your iPhone and iPad? If you are then do you only see the issue when you're asked to unlock using your account password? Or do you also see the issue if you're asked to unlock using biometrics? 

I look forward to hearing from you. 

-Dave

#35947