Forum Discussion

dmitch77's avatar
dmitch77
Occasional Contributor
7 months ago
Solved

Unlock in Safari --> "Open this page in 1Password?"

Sometimes when trying to unlock 1PW in iPad or iPhone Safari - by tapping the "Unlock 1Password" icon in a login screen's name, email, or password field - Safari opens up a new tab and puts up an ale...
browser extension
ios
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    dmitch77 

    Thank you for the reply. That matches the same behaviour that I've seen on my devices and an issue has been filed with our development team to get this fixed in a future update to 1Password. 

    I'm sorry for the inconvenience. 

    -Dave

    #35947

dmitch77's avatar
dmitch77
Occasional Contributor
7 months ago

I see the failure with both types of authentication. My phone doesn't use Touch or FaceID and I just saw the error when I logged in to send this reply on this phone. I have TouchID on my iPad and I see the error there too, regularly.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    dmitch77 

    1Password will sometimes require your password even if you have Touch ID enabled. For example: 

    • If your fingerprint isn’t recognized five times in a row
    • If the amount of time in Settings > Security > “Confirm my account password” has elapsed
    • If you add or delete a fingerprint from your device


    When you see the "Open this page in 1Password" prompt, are you able to unlock 1Password using Touch ID? Or is that a circumstance where you're asked to unlock using your account password? 

    -Dave

    • dmitch77's avatar
      dmitch77
      Occasional Contributor
      7 months ago

      In this case I can indeed unlock with Touch ID. The problem is, when I do that, Safari is showing a new empty tab. The field I unlocked 1PW for is on a different,  non-visible tab.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        7 months ago

        dmitch77 

        Hmm, I haven't been able to reproduce the same behaviour when using Touch ID or Face ID or two different devices. Would you creating a screen recording of what you see on your end when using Touch ID to unlock 1Password for Safari: Record the screen on your iPhone, iPad, or iPod touch

        Once you've created the screen recording please send an email to support@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link for the screen recording. 🙂

        -Dave