Forum Discussion

southernforge's avatar
southernforge
New Contributor
3 years ago

Updated 1P8 today. Now the app is Offline

... and will not reconnect. So the app is pretty much useless in tend of using new logins created on the laptop. What gives? Sure makes me grateful for not deleting 1P 7.
ios
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
3 years ago

Hi southernforge

In the lastest update of 1Password 8, we added the offline indicator for the first time to let you know if there's something wrong with 1Password and your internet connection. It could be the case that 1Password has been offline for awhile and only now it's being shown to you in the app. If you send through a diagnostics report from your iOS device to us, we'll take a look and get you back up and running on your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much :)