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Say_Cheese's avatar
Say_Cheese
New Contributor
3 years ago

Upgrade from 7 to 8 is hanging

Hi, I ran the upgrade from v7 to v8 on my main Mac the other day and all went fine. I went to repeat the process on my MacBook Pro and it's hanging. I downloaded the v8 installer, followed ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello Say_Cheese! 👋

I'm sorry to hear that you ran into trouble when updating to 1Password 8. This is an issue that our developers are investigating and appears to sometimes occur if you have an older "Primary" standalone vault that needs to be migrated to your 1Password account. If you see a "Primary" vault on your Mac then please try the following steps:

  1. Close the 1Password 8 installer.
  2. Open and unlock 1Password 7.
  3. Use 1Password 7 to migrate your "Primary" standalone vault to your 1Password account: Migrate your existing 1Password data from standalone vaults to a 1Password account

Once this is done run the 1Password 8 installer again. I hope that helps. 😊

ref: dev/core/core#14453