Forum Discussion

Former Member's avatar
Former Member
3 years ago

"Upgrade to Pro and enable Touch ID..." fullscreen window

Since yesterday this full-screen window started appearing every time 1password application is launched, but subscription is active and what is "Pro"?


1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 12.5.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=%22Upgrade%20to%20Pro%20and%20enable%20Touch%20ID...%22%20fullscreen%20window

4 Replies

  • @alexeypelykh

    My apologies. I passed your ticket to another team for a closer examination of the screenshot and followup with you. I'm sorry no one has replied just yet. Someone should be with you as soon as possible. Could I ask you to reply to the email you submitted and include a link to the app and where you procured it? Please do not post that information here. Your reply will go directly to that team. Please do not reply multiple times as it will push you to the back of the queue.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi @alexeypelykh:

    I see you've reached out to us as well via email, so continuing the conversation there would be best. We'll get back to your email soon. Keep an eye out!

    Jack

    ref: LTV-14933-254

  • Former Member's avatar
    Former Member

    The only way to close it - reboot into safe mode and reboot again.