Forum Discussion

Former Member's avatar
Former Member
3 years ago

Upgraded to 8.9.8, and now nothing works

I just upgraded to the latest 8.9.8 on my Mac, and now 1Password is never triggered to fill in any user names or passwords. All text fields in a website remain blank, and I have to manually open 1Pa...
macos
Kester_D_1P's avatar
Kester_D_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @megs88 - It sounds like you don't have the 1Password for Safari Extension installed. 1Password for Safari was built into 1Password 7 but it works a bit differently in 1Password 8, so you'll need to download 1Password for Safari separately. You can download 1Password for Safari here:

Get started with 1Password in your Browser

You can click the install button under the Safari icon on that page to open the App Store link to download the Safari extension.

@APJCS - this sounds like it could be a different issue. If you can send us an email to support+forum@1password.com a member of our team can help you with this. You'll get an auto-reply from BitBot which contains a conversation number. That'll look like [#ABC-12345-123]. Post that number here and I'll make sure your message reaches the right team.