Forum Discussion

Former Member's avatar
Former Member
3 years ago

Upgraded to 8 on my mac OS and passwords are not found? Can see them on 7 on IOS? Can we roll back?

had such a wonderful experience with 1Password until now, Just upgraded to 8 and my banking Login is now gone, but can find it on my ver 7 on my IOS device. Can we roll back, as 8 does not seem ready...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hey @Steve3692

Without knowing for sure, I would expect that your banking Login is in your Primary vault on your iPhone. That Primary vault wouldn't be syncing with 1Password.com, so wouldn't appear in 1Password 8.

Tap the item on your iPhone and scroll to the bottom to see what vault it's in. If it's in Primary, you probably have others too, and you should follow the steps shown here to migrate that data to your 1Password account:

☞ Migrate your existing 1Password data from standalone vaults to a 1Password account

Let me know if that helps, or if you need any more support. :)

— Grey