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docchang's avatar
docchang
New Contributor
1 month ago

Upgraded to Family by Mistake — No Response from Support After a Week

Hi, I recently upgraded my individual account to the Family plan. After realizing it wasn't going to work for us (my wife already has her own separate 1Password account and doesn't want to migrate),...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

Hello docchang​! 👋

I’m sorry you haven’t received a reply yet. Our team is currently experiencing a higher-than-usual volume of inquiries, and we’re working hard to respond to everyone as quickly as possible. We hope to return to our normal response times soon.

I’ve flagged your ticket internally, and a member of our support team will be in touch with you shortly.

-Dave