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Former Member's avatar
Former Member
2 years ago

"Used a Newer Version" Bug

Hello! --

I am currently having issues running the latest version (including the beta) of 1Password on my M1 MacBook (running the latest macOS: Ventura 13.3.1). There is a pop-up that appears when I try to open the standalone app that I will attach. (And to clarify, the Brave browser version works just fine!)

I have attempted a full un-install, but I may be missing some steps. Can I get an updated guide on a full uninstall for M1 Macs? As well as some guidance if that doesn't fix the bug?

Thank you,
- Will

1Password Version: 8.10.5-BETA
Extension Version: Not Provided
OS Version: macOS Ventura 13.3.1
Browser:_ Brave

macos

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  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi @willruss

    With this specific error, it's better if we help you directly by email. Send us a message at support+forum@1password.com and you'll receive an auto-reply from šŸ¤– BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] ā€“ post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    ā€” Grey