Using 1password extension with multiple chrome profiles

@jzwierzycki:

If you ignore the keyboard shortcut for now, does the extension work as expected if you click on it in the second profile?

hello, I am experiencing the same issue, or a similar issue where I am not able to use 1password properly in the 2nd profile. it only works in the 1st/default profile.
specifically I am able to see the extension in the tab, but the normal [Command + \ ] doesn't work, nor does the embedded login/pass feature in the forms. In other words, I have to go to the desktop app to copy/paste passwords.
I also have a work/personal split, and my 'organization' (work IT) manages the extension, so wondering if that may be part of the issue... pls lmk if there are steps I can take to make it work on both sides!

That's great to hear @philb74! Thank you for the update :)

Everything seems to work after deleting and reinstalling the extension on this non working profile again.

@philb74:

Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: WNH-35964-917

@ag_ana Thx, I've sent the logs. Ticket number [#WNH-35964-917].

Best regards,
Phil

@philb74:

Can you please send us https://1password.community/discussion/comment/599824/#Comment_599824 so we can take a closer look for you?

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

Hi, I had exact same behaviour. Then I found out following.

Just for the info:

MacOS 10.15.7
Chrome Version 92.0.4515.107 (Official Build) (x86_64)
I have 4 different 1Password accounts successfully subscribed.

On both Profiles:
1Password Chrome Extension Version 2.0.5.
All accounts/vaults are active in settings.

Profile #1 (default):
Everything works well. Browser can fill the login form.

Profile #2 (default):
Browser didn't find the item, no suggestions even when I clicked the 1password icon.
When I opened the search on the extension icon, I could find the item.

Settings for the browser extension were same for both profiles.

Temporary Solution:
I had to change something in the settings.
I changed language for example.
After reloading the page autofill is working until I restart the browser.
When I restart the browser it won't work until I change some extension settings.

Another problem on the chrome profile #2 :
Two-factor authentication with one-time passwords. won't work even after changing any settings in the extension. So this never works on the profile #2.

Hi @bzawlocki

I'm doing a similar thing on my computers, so it is possible. :) When you say:

I am unable to

Could you please elaborate? What specifically happens/doesn't happen? Is there an error message you're getting? Please let us know. Thanks.

Ben