v8.10 is often unresponsive

Hopefully our developers will get this fixed as soon as possible. 🙂

-Dave

Thanks Dave.

kvozel

Thank you for following up. One user has reported that they're no longer seeing the issue on the latest version (8.10.4) however our developers still have this in their backlog as an issue to fix in a future update.

-Dave

Is there any progress on this topic?

eanderso252

Thank you for the detailed testing information, I've passed it along to our developers. 🙂

-Dave

Yesterday I was rotating passwords using an iPad and saw this pretty often (v8.10.4). Restarting the app or cycling through menu's got it working again. I was using the 1Password app (1P) along with the Safari extension.

1. Open 1P, find record, and open associated website.
2. On website, find location to change password, change the password, and update the record when prompted by 1P.
3. Logout of website and return to 1P to repeat #1 (verify the update was working).

I was cycling through passwords pretty quickly so can't say definitively there is a pattern but saw the following on more than 1 occasion:

1. The password was changed in the extension (dropdown) but not reflected in the 1P app
2. In 1P app the vault list hung with spinner (like description of this incident).

I'll try to narrow down the steps. Maybe some interaction between the extension and the app (wild guess).

LarryMcJ

Thank you for your patience. This issue is still in our developer's backlog to address and I encourage you to keep 1Password updated so that you get the fix as soon as it's available: How to keep 1Password up to date

-Dave

I usually try that first, and most of the time it works. Other times, I have to either restart the app or my phone. Guessing, I’d say I only have to restart it once or twice a week to fix this.

LarryMcJ

Our developers are still working on the issue that Tommy mentioned and I'm sorry for the inconvenience. If you tap on another page (such as Home) and then go back to the Items page will that allow you to view your items without restarting either the app or your iPhone? You mentioned that this previously worked to get the app back in a good state on February 22nd.

-Dave

This one is still happening, and from the reviews I'm reading, I'm not alone. The only fix is to close and restart 1Password on my iPhone, and even then it often doesn't work, requiring a restart of the phone.