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kketell's avatar
kketell
New Contributor
4 years ago

v8.5.0 keeps saying it wants to update to 8.5.0 but fails to do so.

The app, which is running 8.5.0, release 80500121, keeps popping up with "1Password will update when you restart the app.", but fails to do so. It wants to update to 8.5.0, which I am running.

How do we stop this silly behavior?

This happens on Windows 10, build 19041.

It does not hurt functionality, but is a tad irritating.

1Password Version: 8.5.0
Extension Version: 2.2.3
OS Version: Windows 10 build 19041

windows

3 Replies

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  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi kketell, I'm sorry to hear of this. We'd love to get you out of this loop.

    Can you send us some logs from your device so we can investigate further? Here's how to do that:

    1. Copy and paste this into your Windows search bar, then press Enter: %localappdata%\1Password\logs
    2. Select everything in this folder and right-click > Send to > Compressed (zipped) folder

    With that, you'll have a nice contained zip file of your logs. Email those to us at support+windows@1Password.com, with a link to this discussion so we know that it's you, and we'll be happy to figure this out.

    Thanks, we'll look forward to fixing this up for you!

  • DenalB's avatar
    DenalB
    Super Contributor
    4 years ago

    Hi kketell !

    Did you try to download and install the latest stable release manually?
    https://releases.1password.com/windows/8.5/

    If not, what happens if you try to do so?