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SalDonovan's avatar
SalDonovan
New Contributor
2 months ago

Vault name corrupted at migration-unable to create or delete vault

Migrating 1password7 to the new iMac caused the vault name of the 'Personal' to be renamed with numbers and letters. Now I have missing tags and categories, but the format is intact on my devices. I am unable to delete the vault or create a new one. I can only toggle between Primary, Personal, and the generated vault assigned after migration. The actual vault named 'Personal' shows empty- only the generated vault shows somewhat full. The on-line version of 1password mirrors the device's format. Unless there is a fix, I was thinking of deleting the computer version and reinstalling it. Or, if I install version 8 could that solve the problem?

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vault management

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    31 days ago

    Hello SalDonovan! 👋

    I'm sorry that you're running into issues after migrating. I see that you've opened a ticket with our support team and one of my colleagues sent you an email yesterday, please continue the conversation there. If you don't see the email then check your spam and junk folders. 

    To prevent duplication of efforts, I'll close this community thread. 

    -Dave