Forum Discussion

CharlieM1986's avatar
CharlieM1986
New Contributor
5 months ago

Vaults Disabled (Safari only)

I use separate email addresses, one is my apple ID but that is not the same one I use for most communications and other retail accounts, like 1Password. So with the latest update of Safari, I can login to the app on my laptop and the extension in Safari says I am logged in too, icon in tray for laptop and to the left of URL in Safari... but in Safari, 0 Vaults. So I go to add an account and this URL loads, https://my.1password.com/home, and I log in, see my account, looks good, but then when it is time to access the extension to fill in a pwd, it says I am already logged in on [email I use for 1Password] and "no vaults enabled" because my 1Password email login does not match my Apple ID email... And note everything works fine in Chrome.

browser extension
macos
vault management

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello CharlieM1986​! 👋

    I'm sorry that you're unable to view your vault in Safari and I apologize for the delay in responding. If you're still seeing the issue then I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/vaults-disabled-safari-only/154912
    • Your forum username: CharlieM1986


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave