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nannif's avatar
nannif
New Contributor
4 months ago

Very confused re upgrade to 8

I have had 1Password for over 10 years. On opening the app I received notification to upgrade to 8. Pushed button to do so, now being asked for credit card for verification purposes. And a new password. I haven’t paid any money since joining, why am I being asked for credit card & change password? Now I get notifications saying I’ve only got few days to do it. Is this a scam?  Very frustrated user here, 

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello nannif​! 👋

    Welcome to the community! I'm sorry that you ran into a confusing situation when upgrading to 1Password 8. You can find our upgrade guide here: Upgrade to 1Password 8

    That being said, our support team will be in the best position to assist with your specific situation. I see that you've opened a support ticket and one of my colleagues sent you a reply via email yesterday evening. Please continue the conversation there; if you don't see their email then check your Spam/Junk folder. To prevent duplication of efforts, I'll close this community thread. 

    -Dave