Hi 1Password Support team, I'm having an issue where I cannot save a passkey for WhatsApp to my existing WhatsApp entry as it's not coming up for some reason. I've tried to modify the entry to have it come up as a choice when saving the passkey but to no avail. To be clear, this happens when on a mobile device.
I'm sorry that you're unable to save a passkey for Whatsapp using 1Password on your Pixel phone. I'd like to ask you to create a diagnostics report from your Android device:
Thank you for posting the Support ID! I see that my colleague has already reached out and they'll send you another email soon, please continue the conversation there.
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Hi 1Password Support team, I'm having an issue where I cannot save a passkey for WhatsApp to my existing WhatsApp entry as it's not coming up for some reason. I've tried to modify the entry to have it come up as a choice when saving the passkey but to no avail. To be clear, this happens when on a mobile device.
Please let me know if I can provide anything else to help troubleshoot, such as logs, etc.
Thanks!
","body@stringLength":"657","rawBody":"
Hi 1Password Support team, I'm having an issue where I cannot save a passkey for WhatsApp to my existing WhatsApp entry as it's not coming up for some reason. I've tried to modify the entry to have it come up as a choice when saving the passkey but to no avail. To be clear, this happens when on a mobile device.
Please let me know if I can provide anything else to help troubleshoot, such as logs, etc.
Thanks!
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WhatsApp - Cannot Save Passkey to Existing Entry","moderationData":{"__ref":"ModerationData:moderation_data:154057"},"body":"
I'm sorry that you're unable to save a passkey for Whatsapp using 1Password on your Pixel phone. I'd like to ask you to create a diagnostics report from your Android device:
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
\n
\n
A link to this thread: https://www.1password.community/discussions/1password/whatsapp---cannot-save-passkey-to-existing-entry/153949
\n
Your forum username: BlindWolf8
\n
\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n
-Dave
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Thank you for posting the Support ID! I see that my colleague has already reached out and they'll send you another email soon, please continue the conversation there.
\n
-Dave
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For those who are wondering:
The item in 1Password was not linked to an app, thus it was not showing up as selectable. I needed to create the passkey in a new 1Password item in case I removed the passkey later on (but the link to the app would remain in the item unless I manually removed it). I migrated my WhatsApp item into this new item (that had the app linked) and all is well.
I requested that a link to an app be added as a feature, but I can understand why they may not allow this (due to security as the app itself calls the password manager to create the link).
Thanks!
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