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Forum Discussion
mtrcycllvr
2 years agoNew Contributor
When creating new login to existing site, original site data simply gone?
I manage some minors funds at Schwab (recent purchase of TD Ameritrade required new accounts all around..)..
I set up my account, tested, etc. All fine.
Later, I setup god daughters account a...
steph_giles
1Password Team
2 years agoHey mtrcycllvr,
I'm sorry for the trouble you have had when saving an additional login for a website.
You're right, your data should never just disappear so I'd like to see if we can get to the bottom of this.
Can you start by following the steps in this guide and let me know if you are able to locate it in your item history: View and restore previous versions of items.
Can you also let me know if you were attempting to save your daughters item in the same vault as yours? Can you make sure you are viewing 'All Vaults' just incase your item was stored elsewhere?
Let us know how you get on!