Forum Discussion

Former Member

3 years ago

When upgrading from 7 to 8 not all 137 passwords showed up ?

Customer service has NEVER in two months of trying given me the correct instructions!
I upgraded from 7 to 8 and now half of my passwords are missing?
Please help
Thank you,

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=When%20upgrading%20from%207%20to%208%20not%20all%20137%20passwords%20showed%20up%20%3F%20

macos

1 Reply

1P_Dave
Moderator
3 years ago
Hello @hog846! 👋

I'm sorry to hear that you're running into trouble when migrating from 1Password 7 to 1Password 8. Since I see that you're already working with our team over email I recommend that you continue the conversation there. I'm chasing this ticket for you so that you get a reply as soon as possible. I'm closing this thread to prevent duplication of effort.

-Dave

ref: CRH-69334-336

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Customer service has NEVER in two months of trying given me the correct instructions!
\nI upgraded from 7 to 8 and now half of my passwords are missing?
\nPlease help
\nThank you,

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=When%20upgrading%20from%207%20to%208%20not%20all%20137%20passwords%20showed%20up%20%3F%20

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Customer service has NEVER in two months of trying given me the correct instructions!
\nI upgraded from 7 to 8 and now half of my passwords are missing?
\nPlease help
\nThank you,

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:When upgrading from 7 to 8 not all 137 passwords showed up ?

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When upgrading from 7 to 8 not all 137 passwords showed up ?","moderationData":{"__ref":"ModerationData:moderation_data:69833"},"body":"

Hello @hog846! 👋

\n\n

I'm sorry to hear that you're running into trouble when migrating from 1Password 7 to 1Password 8. Since I see that you're already working with our team over email I recommend that you continue the conversation there. I'm chasing this ticket for you so that you get a reply as soon as possible. I'm closing this thread to prevent duplication of effort.

\n\n

-Dave

\n\n

ref: CRH-69334-336

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