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Former Member's avatar
Former Member
3 years ago

When upgrading from 7 to 8 not all 137 passwords showed up ?

Customer service has NEVER in two months of trying given me the correct instructions!
I upgraded from 7 to 8 and now half of my passwords are missing?
Please help
Thank you,

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Referrer: forum-search:https://1password.community/search?Search=When%20upgrading%20from%207%20to%208%20not%20all%20137%20passwords%20showed%20up%20%3F%20

macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @hog846! 👋

    I'm sorry to hear that you're running into trouble when migrating from 1Password 7 to 1Password 8. Since I see that you're already working with our team over email I recommend that you continue the conversation there. I'm chasing this ticket for you so that you get a reply as soon as possible. I'm closing this thread to prevent duplication of effort.

    -Dave

    ref: CRH-69334-336