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davidbeav4657's avatar
davidbeav4657
New Contributor
2 months ago

Where is guided tutorial?

I installed 1P for a friend, and she's back at her house and would benefit from a tutorial on the very basics.

When I was installing it (Windows) it popped up a little Tutorial that seemed to guide the user through using it, with pseudo login screens. 

How can she run that guided tutorial after the install?

windows

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    • davidbeav4657's avatar
      davidbeav4657
      New Contributor
      2 months ago

      No, I found that one for her.   This was a "live" guided tutorial.... "move the mouse to your password field, the menu will pop up" and you actually move the mouse and the menu actually pops up.     It was part of the initial launch of the EXE.   It was on Windows, I have Mac so not sure if I can reproduce it myself.

  • Tom's avatar
    Tom
    Dedicated Contributor
    2 months ago

    There was to be a complete revamped instructions/academy site that everyone is anxiously awaiting

    • davidbeav4657's avatar
      davidbeav4657
      New Contributor
      2 months ago

      If anyone at 1P is watching this, here's some feedback for a revamped approach:  my friend found the various HTML instruction pages to be "too much information".   First thing she needs to get comfortable with are the VERY basics of filling, saving and using passwords... but the instructions went into things like vaults and sharing and passkeys and providers...  she was getting bogged down in all that and didn't know that she didn't need to know those things (yet).

  • Nash's avatar
    Nash
    New Contributor
    2 months ago

    I too need a tutorial. 

    I have a problem created an account. I created one a good while ago and use my email address. 

    Now when I try to create an account it says the email address is already in use. But I have none of the tools to sign in. Is there any help out there

     

    • 1P_Tommy's avatar
      1P_Tommy
      Icon for Moderator rankModerator
      2 months ago

      Nash

      You likely have an individual account that is frozen and was never deleted. You can only have one individual account with a single email address. If you need to delete the account so you can start anew you'll want to use these instructions.

      How to delete your 1Password account

      > If you can't access your individual, family, or team account, you can still delete it:

      1. Go to https://start.1password.com/support.
      2. Enter your email address and click Continue. You'll get an email from 1Password.
      3. In the email, click View My Account. You'll see a list of your 1Password accounts.
      4. Click the name of the account you want to delete.
      5. Scroll down and click Delete Account.

      Then you'll start the new account. 

      --

      Highly recommended!

       ⚠️ - Ensure you have a copy of your 🚒 Emergency Kit. It contains a copy of your Secret Key. You'll also need to know your password. 

       ⛔️ - Please create a recovery code. I've created one for myself and the members of my family. Generate and use recovery codes. **The Secret Key on the Emergency Kit is NOT a recovery code.** 

       1. The Emergency Kit contains a place to write in your Password, if desired. 

       2. We do not have access to those details. They are for you and you alone.

       3. Consider saving the Emergency Kit/Secret Key, Account password, and Recovery code outside of 1Password. They need to be accessible to ensure the safety of your data and your ability to access it. They all should be stored securely!

       

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I installed 1P for a friend, and she's back at her house and would benefit from a tutorial on the very basics.

When I was installing it (Windows) it popped up a little Tutorial that seemed to guide the user through using it, with pseudo login screens. 

How can she run that guided tutorial after the install?

","body@stringLength":"332","rawBody":"

I installed 1P for a friend, and she's back at her house and would benefit from a tutorial on the very basics.

When I was installing it (Windows) it popped up a little Tutorial that seemed to guide the user through using it, with pseudo login screens. 

How can she run that guided tutorial after the install?

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Where is guided tutorial?","moderationData":{"__ref":"ModerationData:moderation_data:153970"},"body":"

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Is this the topic you're looking for? Save and fill passwords in your browser If not please let me know more about what the video you recall.

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No, I found that one for her.   This was a \"live\" guided tutorial.... \"move the mouse to your password field, the menu will pop up\" and you actually move the mouse and the menu actually pops up.     It was part of the initial launch of the EXE.   It was on Windows, I have Mac so not sure if I can reproduce it myself.

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There was to be a complete revamped instructions/academy site that everyone is anxiously awaiting

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If anyone at 1P is watching this, here's some feedback for a revamped approach:  my friend found the various HTML instruction pages to be \"too much information\".   First thing she needs to get comfortable with are the VERY basics of filling, saving and using passwords... but the instructions went into things like vaults and sharing and passkeys and providers...  she was getting bogged down in all that and didn't know that she didn't need to know those things (yet).

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Thanks for sharing that davidbeav4657 

\n

 

\n

I'll pass this along to product feedback team. 

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I too need a tutorial. 

I have a problem created an account. I created one a good while ago and use my email address. 

Now when I try to create an account it says the email address is already in use. But I have none of the tools to sign in. Is there any help out there

 

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Nash

\n

You likely have an individual account that is frozen and was never deleted. You can only have one individual account with a single email address. If you need to delete the account so you can start anew you'll want to use these instructions.

\n

How to delete your 1Password account

\n

> If you can't access your individual, family, or team account, you can still delete it:

\n
\n
    \n
  1. Go to https://start.1password.com/support.
    2. \n
  2. Enter your email address and click Continue. You'll get an email from 1Password.
    3. \n
  3. In the email, click View My Account. You'll see a list of your 1Password accounts.
    4. \n
  4. Click the name of the account you want to delete.
    5. \n
  5. Scroll down and click Delete Account.
    6. \n
\n
\n

Then you'll start the new account. 

\n

--

\n

Highly recommended!

\n

 ⚠️ - Ensure you have a copy of your 🚒 Emergency Kit. It contains a copy of your Secret Key. You'll also need to know your password. 

\n

 ⛔️ - Please create a recovery code. I've created one for myself and the members of my family. Generate and use recovery codes. **The Secret Key on the Emergency Kit is NOT a recovery code.** 

\n

 1. The Emergency Kit contains a place to write in your Password, if desired. 

\n

 2. We do not have access to those details. They are for you and you alone.

\n

 3. Consider saving the Emergency Kit/Secret Key, Account password, and Recovery code outside of 1Password. They need to be accessible to ensure the safety of your data and your ability to access it. They all should be stored securely!

\n

 

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