Forum Discussion

richeldecos's avatar
richeldecos
New Contributor
4 hours ago

Why do I have to constantly authenticate my iOS app with 2FA code?

I got a new phone and ever since then, I have to enter the 2FA code from Authy every few days, otherwise the app is "offline" and nothing gets synced.

It's extremely frustrating, why is it not authenticating me once and then keeping my account in sync?

ios

1 Reply

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    2 hours ago

    Hi richeldecos​,

    To help us look into this for you, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

    Send a diagnostics report (iOS)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: 

      https://www.1password.community/discussions/1password/why-do-i-have-to-constantly-authenticate-my-ios-app-with-2fa-code/166748

    • Your forum username: richeldecos


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!