Forum Discussion

David_'s avatar
David_
New Contributor
4 years ago

Why is touch ID disabled?

Hi,

Why is touch id disabled in the 1password preferences? The apple watch box is active but touch id is greyed out.

Thanks,

David

1Password Version: 7.8.7
Extension Version: 7.8.7
OS Version: macOS 11.5.1

macos

3 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    David_

    I would suggest heading over to System Preferences > Touch ID: Uncheck/disable the box for unlocking your Mac and then enable it. You will need to enter your macOS user password in the authentication prompt. Follow that with checking 1Password to make sure Touch ID is enabled within the app. 1Password > Preferences > Security.

    I have seen this occur occasionally after macOS updates.