Forum Discussion
David_
4 years agoNew Contributor
Why is touch ID disabled?
Hi,
Why is touch id disabled in the 1password preferences? The apple watch box is active but touch id is greyed out.
Thanks,
David
1Password Version: 7.8.7
Extension Version: 7.8.7
OS Version: macOS 11.5.1
3 Replies
- 1P_Dave
Moderator
On behalf of Tommy, I'm happy that Touch ID is working for you again. :)
- David_New Contributor
Bingo! Thanks, Tommy!!
- 1P_Tommy
Moderator
I would suggest heading over to System Preferences > Touch ID: Uncheck/disable the box for unlocking your Mac and then enable it. You will need to enter your macOS user password in the authentication prompt. Follow that with checking 1Password to make sure Touch ID is enabled within the app. 1Password > Preferences > Security.
I have seen this occur occasionally after macOS updates.