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Forum Discussion
Former Member
4 years agoWindows 11 and Windows Hello not working Right
Since a few months ago anytime I try to unlock 1Password on Windows 11 the Hello Prompt does not come up until AFTER I enter the Master Password. Not just once but everytime. Disabling and Re-enablin...
1P_PeterG
Community Manager
4 years agoHello @HyperFox, I'm sorry to learn of this issue, and the understandable frustration it has caused. Let's get this fixed for you.
Preliminarily, it sounds like you may be encountering an issue with the way that Windows Hello and 1Password are using TPM data. As a quick accuracy check: when you open 1Password and go to Settings (Ctrl + Comma) > Advanced > Security is the option to _"Use the Trusted Platform Module with Windows Hello" _ checked or is this greyed out?
My first suggestion to resolve this would be to re-enroll your Windows Hello data - in other words, to remove and then re-add all of your Windows Hello options, such as face, fingerprint and PIN. If the option to remove the PIN is greyed out, you may need to disable the option to only allow Windows Hello sign-in for Microsoft accounts on this device first.
Assuming hardware storage is available, this process should move the TPM key over from software to hardware storage and allow you to enable the option to use the TPM in 1Password. It should resolve this workflow disruption for your renewed setup too.
We're also happy to provide customized troubleshooting over email - so if you try these steps and they don't work, or you run into some other obstacle, do send us an email at support+windows@1Password.com and we'll be happy to assist.
Thanks again for your patience with this. I can really see why the app behavior you've described would be obstructive, and we'd like to get it resolved for you as quickly as possible.
ref: dev/core/core#14277