Forum Discussion

schweiwi's avatar
schweiwi
New Contributor
3 months ago

Windows 11 Hello

Hello everyone, I am new to this community and have been completely satisfied for a few months after switching from Lastpass. But there is still a small problem: Recently (possibly since the lates...
windows
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
3 months ago

Hi ll12867​,

I'm sorry that you're experiencing this issue. To confirm, is it the browser extension, desktop app, or both where you're being prompted to enter your account password? If it's the browser extension specifically, could you confirm what you see for the Integration Status in the General section of the extension's Settings? Note you can access the settings by right clicking the 1Password icon in your browser's toolbar and selecting Settings.

Looking forward to your reply.

- Trevor

ll12867's avatar
ll12867
New Contributor
3 months ago

 

Realistically, it's both. To unlock the browser extension, I nearly always (and it's got worse over time) get asked for the password. That annoys me, so then I launch the desktop app - which now nearly always asks me to enter my password before using Windows Hello. I just about exclusively use Windows Hello to log into my laptop, so why is it asking me to do this daily? Sometimes, on a good day, it will just prompt me for fingerprint which I don't mind. Today, I put in my password on the desktop app and THEN the browser extension asked for my fingerprint scan. Stupid when the desktop is already unlocked. 

I don't have anything in Integrations but Integration Status shows Connected. 

It's very frustrating. It's a waste of time when I need it to work as promised. 

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    3 months ago

    Hi ll12867​,

    Thank you for those additional details. It definitely seems like something may not be working quite as it should, and I'd like to investigate that further. To do so, I'd like to ask you to create some diagnostics reports, one from each of your devices:



    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/windows-11-hello/159228/replies/159439
    • Your forum username: ​ll12867


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

    - Trevor