Forum Discussion

Anonymous

3 years ago

Windows Desktop Application showing blank screen.

I have been using the desktop application for several months with no issues, but this morning every time I try to open 1password I am presented with this empty window. Things I have tried so far: ...

windows

MikeT

1Password Team

3 years ago

Hi folks,

We've just shipped an update to fix this now in 1Password 8.9.5 for Windows.

Once updated, you should be able to switch the accent colors back on without it going blank (it's in 1Password Settings > Appearance > Use device accent colors):

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Desktop Application showing blank screen.","id":"message:144186","revisionNum":1,"repliesCount":17,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:144186"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:144186"},"body@stripHtml({\"truncateLength\":200})":" I have been using the desktop application for several months with no issues, but this morning every time I try to open 1password I am presented with this empty window. Things I have tried so far: \n\n ...","body@stringLength":"1009","rawBody":"

I have been using the desktop application for several months with no issues, but this morning every time I try to open 1password I am presented with this empty window. Things I have tried so far:

\n\n

Rebooting
Uninstalling/Reinstalling 1password
Removing 1password folder from AppData/Local
Launching with --disable-gpu flag
Installed all Windows updates as well as graphics driver updates

\n\n

Any ideas? Thanks in advance.

\n\n

1Password Version: 8.9.4
\nExtension Version: Not Provided
\nOS Version: Windows 10
\nBrowser:_ Not Provided

\n","kudosSumWeight":0,"postTime":"2022-09-06T10:56:26.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNDQxODYtMTE2NjBpMjhDQTVFNzg1OEQwQkNGMQ?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:144186_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1031},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I have been using the desktop application for several months with no issues, but this morning every time I try to open 1password I am presented with this empty window. Things I have tried so far:

\n\n

Rebooting
Uninstalling/Reinstalling 1password
Removing 1password folder from AppData/Local
Launching with --disable-gpu flag
Installed all Windows updates as well as graphics driver updates

\n\n

Any ideas? Thanks in advance.

\n\n

1Password Version: 8.9.4
\nExtension Version: Not Provided
\nOS Version: Windows 10
\nBrowser:_ Not Provided

"},"Conversation:conversation:144186":{"__typename":"Conversation","id":"conversation:144186","solved":false,"topic":{"__ref":"ForumTopicMessage:message:144186"},"lastPostingActivityTime":"2022-09-08T14:52:40.000-07:00","lastPostTime":"2022-09-08T14:52:40.000-07:00","unreadReplyCount":17,"isSubscribed":false},"ModerationData:moderation_data:144186":{"__typename":"ModerationData","id":"moderation_data:144186","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNDQxODYtMTE2NjBpMjhDQTVFNzg1OEQwQkNGMQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNDQxODYtMTE2NjBpMjhDQTVFNzg1OEQwQkNGMQ?revision=1","title":"r4y7vl1v0a4d.png","associationType":"BODY","width":1088,"height":856,"altText":null},"Revision:revision:144186_1":{"__typename":"Revision","id":"revision:144186_1","lastEditTime":"2022-09-06T10:56:26.000-07:00"},"ForumReplyMessage:message:144201":{"__typename":"ForumReplyMessage","id":"message:144201","conversation":{"__ref":"Conversation:conversation:144186"},"author":{"__ref":"User:user:16054"},"revisionNum":1,"uid":144201,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Windows Desktop Application showing blank screen.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:144201"},"parent":{"__ref":"ForumTopicMessage:message:144186"},"body":"

Hi folks,

\n\n

We've just shipped an update to fix this now in 1Password 8.9.5 for Windows.

\n\n

Once updated, you should be able to switch the accent colors back on without it going blank (it's in 1Password Settings > Appearance > Use device accent colors):

\n\n

","body@stringLength":"645","rawBody":"

Hi folks,

\n\n

We've just shipped an update to fix this now in 1Password 8.9.5 for Windows.

\n\n

Once updated, you should be able to switch the accent colors back on without it going blank (it's in 1Password Settings > Appearance > Use device accent colors):

\n\n

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