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Windows Hello opens in background and doesn't function correctly
The last 3 days windows hello (in use with 1 password) doesn't accept input. And somehow caps lock is on even though the keyboard doesn't show it on. I saw that this was an issue a year ago, but it...
Hello everyone,
Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1):
We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.
Please update to the latest version of 1Password for Windows: How to keep 1Password up to date
If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post.
-Dave
1P_Dave
Moderator
ModeratorHello everyone,
Our development team is currently aware of an issue where Window Hello input is disrupted when unlocking 1Password. Improvements were released in 1Password for Windows version 8.12.0 which addressed issues like the apparent triggering of caps lock when the Windows Hello prompt was shown. If you haven't yet updated to 8.12.0 then please do so: How to keep 1Password up to date
That being said, after updating, you may still run into an issue where Windows Hello appears behind apps and browsers when unlocking 1Password. Our development team is currently investigating the issue.
For the time being, you can do the following:
- Open and unlock the main 1Password desktop app first, then use 1Password in the browser (rather than unlocking 1Password in the browser first).
- If you try to unlock 1Password in the browser and Windows Hello is hidden, click on the Windows Hello icon in your task bar to focus Windows Hello:
I'm sorry for the continued inconvenience.
-Dave
