Forum Discussion

Charleyrich's avatar
Charleyrich
New Contributor
1 month ago
Solved

Windows Hello opens in background and doesn't function correctly

The last 3 days windows hello (in use with 1 password) doesn't accept input.  And somehow caps lock is on even though the keyboard doesn't show it on.  I saw that this was an issue a year ago, but it...
1password.com
browser extension
windows
  • 1P_Dave's avatar
    1P_Dave
    1 month ago

    Hello everyone, 

    Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1): 

    We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.

    Please update to the latest version of 1Password for Windows: How to keep 1Password up to date

    If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post. 

    -Dave

     

gusifang's avatar
gusifang
New Contributor
1 month ago

Hi,

I’m seeing a similar issue on Windows 11 Pro 25H2 with Chrome 143 and the 1Password extension. When clicking the 1Password icon, I now first get an “Open 1Password” window, then the Windows Hello prompt appears behind a separate window asking for the 1Password master password. I have to close that window to access Windows Hello. This used to be a single-step unlock before.

See screenshots below: