Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Solved
Windows Hello opens in background and doesn't function correctly
The last 3 days windows hello (in use with 1 password) doesn't accept input. And somehow caps lock is on even though the keyboard doesn't show it on. I saw that this was an issue a year ago, but it...
Hello everyone,
Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1):
We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.
Please update to the latest version of 1Password for Windows: How to keep 1Password up to date
If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post.
-Dave
The Windows Hello prompt opens in the background, and I have to switch window focus to it before I can use it. Is there anyway I can make the prompt open in the foreground, so that I can go straight to scanning my fingerprint without having to change windows?
1P_Gem
Moderator
ModeratorHi VaderIsLukesDad, ausduckz, BrianT, TheFlyingCelt, and JohnInCA, thanks for reporting this, and I apologise for the inconvenience caused.
Our developers are aware of the behaviour where the Windows Hello prompt appears behind other windows, and they are currently investigating.
For the time being, you can do the following:
- Open and unlock the main 1Password desktop app first, then use 1Password in the browser (rather than unlocking 1Password in the browser first).
- If you try to unlock 1Password in the browser and Windows Hello is hidden, click on the flashing icon in your taskbar to focus the prompt.
Issue=DV-445
Hi,
I never unlock the extension first. I always launch the desktop app in order to unlock the extension, yet I see the same behavior to the Windows Hello prompt. Let's hope the Devs will fix this.
Regards
