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Forum Discussion
Solved
Windows Hello opens in background and doesn't function correctly
The last 3 days windows hello (in use with 1 password) doesn't accept input. And somehow caps lock is on even though the keyboard doesn't show it on. I saw that this was an issue a year ago, but it...
Hello everyone,
Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1):
We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.
Please update to the latest version of 1Password for Windows: How to keep 1Password up to date
If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post.
-Dave
What I have found after 1Password v8.12.0 update is that the prompt for the Windows Hello unlocking is no longer brought to focus (using Edge or Chrome extensions) so even it recognizes you (facial unlocking) it is not working. After accepting, a new 1Password window is opened asking for the complete password.
But if you bring the Windows Hello prompt to focus before it recognizes you, the unlocking works.
Anyway, this is very unconfortable and I hope the team can fix it ASAP.
First time working with 1Password with an issue like that...
Yes, exactly what's happening here too.
gcr5 is exactly right...it works, but the prompt lies hidden/underneath...you have to click on the sys icon in the tray to bring it up. It's a solution that gets us past what was broken but only half-way to restoring the functionality/experience we knew prior to this issue.
