Forum Discussion

Charleyrich's avatar
Charleyrich
New Contributor
1 month ago
Solved

Windows Hello opens in background and doesn't function correctly

The last 3 days windows hello (in use with 1 password) doesn't accept input.  And somehow caps lock is on even though the keyboard doesn't show it on.  I saw that this was an issue a year ago, but it...
1password.com
browser extension
windows
  • 1P_Dave's avatar
    1P_Dave
    1 month ago

    Hello everyone, 

    Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1): 

    We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.

    Please update to the latest version of 1Password for Windows: How to keep 1Password up to date

    If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post. 

    -Dave

     

JohnInCA's avatar
JohnInCA
Frequent Contributor
1 month ago

UPDATE: As of this morning, Windows Hello is no longer opening in the background. I booted up my Windows 11 laptop, opened Chrome, went to a site that requires log-in, clicked the little 1P icon next to the username field, and the Windows Hello prompt popped up "front and center." I did not open the desktop app or the browser extension. Thanks, 1P!  I'm on 8.12.1

So, it seems that the problem is fixed. Did 1P install an update? (I just checked Settings > About and tried to look at Release Notes, but it goes to a 404: Page Not Found page.) 

John