Forum Discussion

Charleyrich's avatar
Charleyrich
New Contributor
3 months ago
Solved

Windows Hello opens in background and doesn't function correctly

The last 3 days windows hello (in use with 1 password) doesn't accept input.  And somehow caps lock is on even though the keyboard doesn't show it on.  I saw that this was an issue a year ago, but it...
1password.com
browser extension
windows
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Hello everyone, 

    Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1): 

    We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.

    Please update to the latest version of 1Password for Windows: How to keep 1Password up to date

    If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post. 

    -Dave

     

Nusaram's avatar
Nusaram
Dedicated Contributor
2 months ago

Hi 1P_Dave​,

My update was to v8.12.4 and the Windows Hello authentication prompt is still opening in background.

I'm using Edge.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Nusaram​ 

It sounds like you’re using the nightly version of 1Password. We released an out-of-band update to the production version to get the fix out quickly. Updating to the latest nightly should include that fix as well. I'm glad that Windows Hello is working for you now. 

-Dave