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Forum Discussion
Windows Hello Stops Working
I used to be able to log into 1P using the Edge extension, and the desktop app using my PIN.
Now I am prompted EVERY time to enter my password.
It's getting a bit tedious, especially since I didn't change any settings to this effect.
Any ideas? Thank you.
3 Replies
Yes, Windows still works fine. I restart almost every day without issue. This happens with the App and the Edge extension. My version is:
1Password for Windows 8.11.8 (81108040)
- 1P_Dave
Moderator
Thank you for the reply. So that I can help further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/windows-hello-stops-working/162307
- Your forum username: davepen
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
- 1P_Dave
Hello davepen​! 👋
I'm sorry that Windows Hello isn't working for 1Password on your Windows PC. As a first step, can you try restarting your PC to see if that gets things going. If it doesn't then can you tell me the following:
- Can you still sign into the Windows PC itself using Windows Hello?
- Is Windows Hello not working to unlock either the 1Password desktop app or the browser extension? Or just the latter?
- Which version of 1Password are you using: Find the version numbers for 1Password and your operating system
I look forward to hearing from you.-Dave
