"You need to enter your account password before you can use Windows Hello" after boot

Hello @pastreit,

Sorry for the delay in response and the troubles you are experiencing with Windows Hello requiring you account password after a restart.

Based on the information provided it sounds like things are set up correctly with your device but you are still running in to troubles due to the inability to enable the TPM option for 1Password.

Since your TPM is enabled and ready for use, but the option is still greyed out, it's likely that Windows Hello was set up on your device before your TPM was enabled. This would cause your Windows Hello keys to not have been moved to hardware storage.

You can try removing all of your Hello options (face, fingerprint, and PIN) at once, and then re-adding them. Doing this should move the key into hardware storage and allow you to enable the option to use the TPM in 1Password.

If the above steps don't immediately help, disable the Unlock using Windows Hello option in your 1Password settings, fully quit and restart the app, and then enable it again, and see if the TPM option is still greyed out.

If you are still having troubles, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/142077/you-need-to-enter-your-account-password-before-you-can-use-windows-hello-after-boot
• Your forum username: pastreit

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!

ref: FAN-71525-518