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StonesRP99's avatar
StonesRP99
New Member
1 day ago

How to increase biometric auth attempts in the app?

Hi everyone,

Ive been having a recurring issue with biometric authentication (fingerprint) in the 1Password app. Sometimes my finger is slightly wet, or I don't place it correctly on the first try, and the app immediately locks me out and asks for the master password

From a usability standpoint, this feels a bit counterproductive. The whole point of enabling biometrics is to make authentication faster and more convenient, but having only one attempt before being forced to type the full password can be frustrating. Is there any way to increase the number of allowed biometric attempts (for example, 3–5 tries) before the app falls back to requiring the master password? Or is this behavior fixed for security reasons? Id love to know if there's a setting I'm missing, or if this could be considered as a feature request

Thanks!

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2 Replies

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi StonesRP99​, thanks for your question. 

    There isn't a setting to determine the number of attempts you have to unlock 1Password for Android with biometrics. That said, you should typically have 5 attempts before you're prompted for your account password. Testing with a Pixel and Samsung device I have on hand, I had 5 attempts as expected. 

    Much of the biometric unlock process is handled by the device itself, not 1Password (though still encrypted and secured with a random, authenticated, and master key). My guess here is that the manufacturer of your device is doing something unique with biometric security, or that you could be running into a bug that I'm not seeing on my end. Could you let me know which device you're using, and if you've seen this behaviour with any other apps?