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Wesamsm's avatar
Wesamsm
New Member
2 days ago

Locked out after 1Password 7 → 8 upgrade on iOS (local vault gone?)

Hi everyone, 

I’m stuck after upgrading from 1Password 7 to 8 on iOS and hoping for guidance or confirmation from others who’ve seen this.

  • I was using 1Password 7 with a local/standalone vault
  • After upgrading to v8, my account is frozen and I can’t access my data
  • I’m sure my password is correct and I still have my Secret Key
  • I did not create a recovery key (missed that step)
  • I only have iCloud backups

What I tried:

  • Wi‑Fi + cellular fully off
  • Opened 1Password 7 offline
  • v7 no longer shows the local vault and only pushes account sign‑in
  • I can’t access data in v7 or v8

Support replies are very slow (a week+). So far the only suggestion was to delete my account, which I don’t want to do unless I know recovery is impossible. I even asked if they could temporarily reactivate my account (trial or paid month) so I can export my data — still no response.

Question:
how i can get access to my account for a couple of days just to extract my data 

I think i got my account active again and they send me the email to create recovery code can solve the issue 

Any insight from staff or users who went through this would really help. Thanks.

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1 Reply

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 day ago

    Hello Wesamsm​! 👋

    I'm sorry that you're running into issues with accessing your 1Password data, I know how important it is to be able to access your data and our support team is here to help. 

    If your account is frozen then it means that it's in a read-only status but, if you have your account password and Secret Key, you can still access it by logging in to your 1Password account on 1Password.com. You can read more here: If your 1Password account is frozen

    A frozen account does not prevent you from signing in and viewing your items. It simply disables certain features like editing items and filling items. 

    I see that you do have a ticket open with our support team and I recommend that you continue the conversation there since they'll have access to all of the information that you've provided so far. To avoid having the same conversation in two places at once, I've closed this community thread.

    -Dave