ModeratorHello Racer77! 👋
Thank you for helping us test the passkey unlock beta and for providing such a detailed report of your experience. I'm sorry that you ran into issues and the team would like to look into this further. Would you be willing to reproduce the issue one more time and then create a diagnostics report from your Android device? You can find instructions here:
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
Racer77Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
I accidentally locked myself out of a test account due to some weird interactions with biometric unlock. I'm not sure if there's anything I could've done differently (besides generating the recovery code sooner, obviously), but I figured it was worth sharing:
\n\nAt this point I decided to sign back and create the recovery key. In order:
\n\nThe test account is permanently locked out now, but I used an email alias and didn't store anything in it anyways. So I had a few questions:
\n\n1Password Version: 8.10.26-38.BETA, 8.10.26 (81026011)
\nExtension Version: 22100002 (Linux)
\nOS Version: Android 14 (UQ1A.240105.002), Fedora 39 (6.6.14)
\nBrowser: Chrome Beta 122.0.6261.43, Chrome 121.0.6167.139
I accidentally locked myself out of a test account due to some weird interactions with biometric unlock. I'm not sure if there's anything I could've done differently (besides generating the recovery code sooner, obviously), but I figured it was worth sharing:
\n\nAt this point I decided to sign back and create the recovery key. In order:
\n\nThe test account is permanently locked out now, but I used an email alias and didn't store anything in it anyways. So I had a few questions:
\n\n1Password Version: 8.10.26-38.BETA, 8.10.26 (81026011)
\nExtension Version: 22100002 (Linux)
\nOS Version: Android 14 (UQ1A.240105.002), Fedora 39 (6.6.14)
\nBrowser: Chrome Beta 122.0.6261.43, Chrome 121.0.6167.139
Hello Racer77! 👋
\n\nThank you for helping us test the passkey unlock beta and for providing such a detailed report of your experience. I'm sorry that you ran into issues and the team would like to look into this further. Would you be willing to reproduce the issue one more time and then create a diagnostics report from your Android device? You can find instructions here:
\n\nAttach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
\n\n
Racer77Please send the entire file.
\n\nYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n-Dave
","body@stringLength":"1567","rawBody":"Hello
Thank you for helping us test the passkey unlock beta and for providing such a detailed report of your experience. I'm sorry that you ran into issues and the team would like to look into this further. Would you be willing to reproduce the issue one more time and then create a diagnostics report from your Android device? You can find instructions here:
\n\nAttach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
\n\nRacer77Please send the entire file.
\n\nYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n-Dave
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