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New Forum feedback
At the moment I prefer the old forum. It was much more logically structured and easier to find stuff on and just browse topics. Maybe I just need to learn it more, but if something needs learning, then it's not intuitive. I would like the option to replace the infinite scroll pages (which you still need to click a button to show more), with standard pagination. Pagination shows up in your browser history, which makes it possible to jump to a specific page of posts you've previously visited. If you lose your place in these infinite scroll pages, you have to click Show More and scroll to the bottom and repeat, over and over again. Why? It's much more tedious than just jumping to a page in your browser history with one click. On the main Discussions index page there's no introduction to each of the 4 main sections to tell you what is in them. Lounge? What's that for? What type of posts should go in there? Same with Device Trust - what is it? Password Manager should be obvious, but it could mention that all flavours of 1Password are discussed in there (mobile, desktop, browser extension, Mac, Windows, Linux etc.). I would guess a lot of people have no idea what Passage is, and from this page they still wouldn't. Under these 4 main topic areas there needs to be direct links to sub-sections, so for example, you can go directly to the iOS posts in the Password Manager section, rather than having to click Password Manager and then the IOS tag in the Categories box in the side panel. I've no idea what Device Trust is! Even the Welcome to the Device Trust forum post doesn't say what it is or what you should ask in there. There needs to be more sub-categories in the Betas section. All betas, for all operating systems, for mobile, desktop and browser are lumped together with no way to filter. How do I find posts about only the Mac Chrome Beta browser extension? I can't. Why do the URLs not match up with the Breadcrumbs at the top of the page? For example, If you go into the Discussions > Lounge section, the URL is: www.1password.community/category/discuss/discussions/lounge - what are the extra red bits for? Also, the URLs for Resources and Champions are /connect/ and /advocacy/ - more inconsistency. Why is the Password Manager section not called 1Password, as that is the name of the product across all platforms that people will recognise? Inconsistently, it is called 1Password in the URL for this section! www.1password.community/category/discuss/discussions/1password When you click into an individual post or tag, the sidebar disappears so you can't navigate directly to another tag without having to retrace your steps. Why does the Discussions item in the menu bar have a drop-down with its 4 main sub-sections listed, but the Groups item doesn't? And why are 1Password Administrators and 1Password SDKs designated as groups and not discussions? They appear identical in functionality and UI once you click through. That's most of the things I've noticed so far. Overall I think it's been launched too early. There's too many inconsistencies and illogical UX decisions. Because you've launched it in this state, search engines will be indexing the current content under it's current broken and inconsistent URL structure making it difficult to fix without lots of broken links (or lots of redirects).
Password complexity for this community
I was very disappointed when I logged into this new community for the first time. The password is overly complex. Your own best practices recommend password length over password complexity. See the two article below: https://blog.1password.com/how-long-should-my-passwords-be/#how-important-is-password-complexity https://blog.1password.com/nist-password-guidelines-update/ You would have been much better off just requiring a minimum length (of say 24 characters) and removing all the complexity. You should do better to reinforce the your stated best practices in your own systems.Improvements to 1Password Community coming May 22nd
Since re-launching 1Password Community in February, we’ve been taking note of every piece of feedback you’ve all shared so we can continue to make improvements. One trend we’ve seen in the feedback is that we need to make it clearer what posts should go where. The feedback also made it clear that we needed to simplify the navigation so people can get where they want to go quickly and easily. To that end, on Thursday, May 22nd we’ll be re-organizing 1Password Community to make it easier to navigate, find what you’re looking for, and know where to post. We’ll be simplifying the discussion board structure, reducing clutter on the 1Password Community homepage and in the navigation bar at the top of every page. We know lots of folks come here for support, so we’ve also added Get help to the main navigation to help you find existing answers, post a new question in the community, or contact 1Password Support. We hope you’ll find these updates helpful! What’s changing? In the new structure, we’ll have the following discussion boards: Announcements: This is a new discussion board where 1Password staff can share news and updates. 1Password at work: If you’re using 1Password products in your business, this is the best place to get help and share what you’ve learned. 1Password at home: This is the place to get help and talk about all things 1Password for personal cybersecurity and privacy. Developers: Just like before, we’ll continue to have a space for developers to chat with each other and members of the 1Password team. Lounge: Just like before, this space is for off-topic, just-for-fun, and 1Password-adjacent topics. Current discussion boards New discussion boards Lounge Lounge Password Manager 1Password at home Device Trust 1Password at work Passage Developers Developers Developers 1Password Administrators 1Password at work 1Password Developers: SDKs Developers Announcements Do I need to do anything? Nope! Your profile and credentials will stay the same. Will any posts be going away? No, any posts in discussion boards that are being retired will be moved to other discussion boards so that nothing is lost. For any bookmarked discussions that are moved, their old url will redirect you to the new one. When will these changes happen? These changes are scheduled for Thursday, May 22nd. We will share any updates if that changes. Staff will be standing by to help with any questions or concerns. If you have any feedback, please don’t hesitate to reply to this thread. We love to hear from you and will continue to make improvements based on your feedback. Beyond these imminent changes, you can also start new discussion threads in the Lounge and use the tag Community Feedback at any time to share your suggestions!
Thanks for the memory!
In the process of typing things here - I've inadvertently closed the browser where I was typing 😱 I was resigned to having to type it all over again - but I was pleasantly surprised to find that when I migrate back to where I was, what I had previously typed was miraculously put back in there!🙌 Thanks so much for doing that! I think there's lots of other forums and online places where it's just GONE.
Support vs. Community
Many posts here are folks looking for or needing 1Password Support, or following up to an insufficiently prompt email response from Support, where there is little or nothing the Community can do to help or learn. Staff usually quickly respond to get the poster engaged with Support and close the thread to prevent crossing the streams, which is of course the right thing to do... except when the poster describes a problem or behaviour which others might encounter. In this case folks searching for the same or similar experience might find [Commentary of the efficacy of the search function omitted] the post, but no solution or useful commentary. For cases such as these, re-opening the thread and encouraging the poster to follow up with their results after receiving support would share the useful results, save folks from disappointment, providing solutions, and no doubt save 1Password billions in support costs. The timing and co-ordination is left as an exercise for staff.
