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New Forum feedback
At the moment I prefer the old forum. It was much more logically structured and easier to find stuff on and just browse topics. Maybe I just need to learn it more, but if something needs learning, then it's not intuitive. I would like the option to replace the infinite scroll pages (which you still need to click a button to show more), with standard pagination. Pagination shows up in your browser history, which makes it possible to jump to a specific page of posts you've previously visited. If you lose your place in these infinite scroll pages, you have to click Show More and scroll to the bottom and repeat, over and over again. Why? It's much more tedious than just jumping to a page in your browser history with one click. On the main Discussions index page there's no introduction to each of the 4 main sections to tell you what is in them. Lounge? What's that for? What type of posts should go in there? Same with Device Trust - what is it? Password Manager should be obvious, but it could mention that all flavours of 1Password are discussed in there (mobile, desktop, browser extension, Mac, Windows, Linux etc.). I would guess a lot of people have no idea what Passage is, and from this page they still wouldn't. Under these 4 main topic areas there needs to be direct links to sub-sections, so for example, you can go directly to the iOS posts in the Password Manager section, rather than having to click Password Manager and then the IOS tag in the Categories box in the side panel. I've no idea what Device Trust is! Even the Welcome to the Device Trust forum post doesn't say what it is or what you should ask in there. There needs to be more sub-categories in the Betas section. All betas, for all operating systems, for mobile, desktop and browser are lumped together with no way to filter. How do I find posts about only the Mac Chrome Beta browser extension? I can't. Why do the URLs not match up with the Breadcrumbs at the top of the page? For example, If you go into the Discussions > Lounge section, the URL is: www.1password.community/category/discuss/discussions/lounge - what are the extra red bits for? Also, the URLs for Resources and Champions are /connect/ and /advocacy/ - more inconsistency. Why is the Password Manager section not called 1Password, as that is the name of the product across all platforms that people will recognise? Inconsistently, it is called 1Password in the URL for this section! www.1password.community/category/discuss/discussions/1password When you click into an individual post or tag, the sidebar disappears so you can't navigate directly to another tag without having to retrace your steps. Why does the Discussions item in the menu bar have a drop-down with its 4 main sub-sections listed, but the Groups item doesn't? And why are 1Password Administrators and 1Password SDKs designated as groups and not discussions? They appear identical in functionality and UI once you click through. That's most of the things I've noticed so far. Overall I think it's been launched too early. There's too many inconsistencies and illogical UX decisions. Because you've launched it in this state, search engines will be indexing the current content under it's current broken and inconsistent URL structure making it difficult to fix without lots of broken links (or lots of redirects).
Why we built the new 1Password Community
Inspired by all the incredible feedback we’ve received from our members, we’ve rebuilt 1Password Community from the ground up as a vibrant hub where you can connect with other users, get expert advice, and help shape the future of 1Password. Whether you're securing your family's digital life, managing enterprise deployments, or building integrations, there's a space for you here. During a recent fireside chat, Founder Sara Teare and co-CEO Jeff Shiner reflected on how our community has shaped 1Password since day one. If you couldn’t attend live, read on for the highlights and to learn why you should be a part of the new 1Password Community. 1. 1Password has always been driven by the community. When 1Password was first created, Founders Dave Teare and Roustem Karimov shared their app on the tech forums of the time. Early adopters responded with improvements, which Dave and Roustem implemented as quickly as possible. Each new version elicited more feedback and improved 1Password over time. “That virtuous cycle with the [community’s] feedback was how everything got started. It’s where we began with our product journey here at 1Password,” — Sara Teare, Co-founder of 1Password That spirit of collaboration between users and developers remains at the heart of what we do, even as we've grown from a two-person project to a global security company. When you participate in 1Password Community, you continue that tradition of community shaping our products. 2. Get direct access to the 1Password team We’ve all dealt with tech companies that seem like black boxes you can’t communicate with. At 1Password, we love getting to know you and learn from you. You have great ideas and the more we hear from you the better we can make 1Password. Join our regular AMAs and fireside chats to get early insights into upcoming features, share your thoughts directly with our product team, and learn advanced tips from our security experts. You'll find 1Password team members actively participating in discussions, answering questions, and gathering feedback across the community. “One time, Jeannie [De Guzman, 1Password COO] and I were at a conference in San Francisco. We were walking down the hallway in a hotel and this couple came up to us and were gushing because they saw our 1Password shirts on. They were like, “Man, our whole life is in 1Password.” And then they told us about how they organize their whole lives. It's those moments that I think about the most,” — Jeff Shiner, Co-CEO of 1Password 3. Help build the future of 1Password Do you have an idea for a new feature or want to see an improvement to an existing one? The new community makes it easy to share your suggestions and see them gain traction. Simply tag your post as a Feature Request and it’ll reach our product team. When you share an idea in 1Password Community, others can upvote it, add their use cases, and help refine the concept. This gives us invaluable insight into which features would make the biggest impact. Many of 1Password's most popular features were inspired by community requests. “It's about building [1Password] for people. The more you listen to those people, the more they'll tell you the parts they like and the parts they don't,” — Sara Teare, Co-founder of 1Password 4. Tap into a network of 1Password experts. 1Password Community brings together security professionals, IT administrators, developers, and the millions of others who've discovered clever ways to use 1Password. Are you a student learning software development? We have a space for developers. Have you been keeping your digital life safe in 1Password for years? Join us in the Password Manager space. Are you an administrator for a small or large business? You’re going to fit right in. Learn how others are using features in ways you hadn't considered — from creative uses of Secure Notes to advanced automation techniques. Community members share new workflows and tips daily that help others get more value from 1Password. “Thanks to our community, I’m always learning different ways of doing things with 1Password that I hadn't thought about before,” — Jeff Shiner, Co-CEO of 1Password 5. Find answers faster We’ve built a sizable collection of resources over the years, but we haven’t given you a central place to access them – until now. The new community serves as a searchable knowledge hub, bringing together our extensive collection of guides, tutorials, and user-contributed solutions. And if you can't find what you're looking for, post a request – we're constantly expanding our resources based on community needs. Business users will find detailed documentation on advanced features like Extended Access Management, real-world implementation stories, and best practices shared by other organizations. “I just want to understand how to do X with 1Password. I don't want to write an email or talk to people. I just want to get it answered. That's why I love the community because I can just go there and find the answer," — Jeff Shiner, Co-CEO of 1Password “That's the reason why we want to have this centralized hub because it's not just somewhere you can ask questions, it's also where you can find those resources and access information," — Sara Teare, Co-founder of 1Password 6. Join a community of security-minded professionals Bringing together thousands of 1Password users in one place is a powerful thing. Many of you have interest and expertise in cybersecurity and we invite you all to discuss those topics in the 1Password Community – even if they’re unrelated to 1Password. Share best practices and interesting articles you’ve found or ask questions on how to improve your own or your business’s security. In the 1Password Community, you’ll find like-minded people who share your interest in security. “Not only can you go to specific parts [of the community] that pertain to you, but you can then go and talk to like-minded people.That's so, so valuable,” — Jeff Shiner, Co-CEO of 1Password Conclusion Whether you’re using 1Password at home, your work, or as a developer, the community is a space for everyone to connect, contribute, and learn. Create your free account today to become a part of the 1Password Community!
Many problems with new forum
Didn't bring over profile settings, had to receate them MacOS section has only 6 posts; where are all the earlier posts? Where are the legacy fora for 1Pwd7 and earlier for MacOS, iOS, Windows, etc.? I understand that AgileBits refuses to answer questions, but there is a LOT of useful information for those of us who can't use 1Pwd8 plus community members can help where staff won't.
Feature thanks
Hello, It's with gratefulness that I pass along thanks to the 1Password developers and staff for creating a feature that allows the password to be enlarged. This feature is valuable for those of us with a need to see larger print and is especially helpful when complex passwords include spaces between the characters. The feature has number for each character, making it very easy to see blank spaces. Thank you so much!Support vs. Community
Many posts here are folks looking for or needing 1Password Support, or following up to an insufficiently prompt email response from Support, where there is little or nothing the Community can do to help or learn. Staff usually quickly respond to get the poster engaged with Support and close the thread to prevent crossing the streams, which is of course the right thing to do... except when the poster describes a problem or behaviour which others might encounter. In this case folks searching for the same or similar experience might find [Commentary of the efficacy of the search function omitted] the post, but no solution or useful commentary. For cases such as these, re-opening the thread and encouraging the poster to follow up with their results after receiving support would share the useful results, save folks from disappointment, providing solutions, and no doubt save 1Password billions in support costs. The timing and co-ordination is left as an exercise for staff.
