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How does the recovery of a private vault in the Family account work
I’m trying to wrap my head around how private vault recovery works when someone forgets their Master Password. From what I understand, the Master Password plus the Secret Key are used to lock and unlock the keys that actually protect all the vault data. The client device generates the Master Unlock Key each time a user accesses 1Password by providing the Master Password, which is combined with the Secret Key. The asymmetric keys that are kept securely encrypted on the server, right? If the Master Password is lost, the user can’t generate the Master Unlock Key to obtain keys, so they can’t get into their private vault. At that point, the account organizer can start the recovery process. What I don’t get is: what additional piece of information does the organizer and/or the server have that makes it possible to get back the keys needed to decrypt the vault? I realize that the recovery process also involves extra safeguards, such as a secure email, which should keep outsiders locked out even if they somehow got the Secret Key. But if some piece of recovery data really is stored on the servers, what’s stopping a malicious insider from bypassing the email step and taking over the vault? Could you point to documentation that explains this? Thank you!"Download Your Information. We want happy customers, not trapped ones."
I have notice in this forum over many years, questions regarding 'exporting data'. The title above is from the 1Password website Privacy Policy. 1Password appears to offer 2 ways of exporting data - 1PUX or CSV. The CSV route, exports a limited set of fields and so anyone making extensive use of 'Custom Fields' is not going to get 'all their data'. The route producing a 1PUX file, apparently 'DOES' export all data, including 'Custom Fields' but not 'Passcodes' 1Password kindly explains the '1PUX' , "Unencrypted Export Format" which includes 'File Structures', 'Export Attributes', and numerous other "Attributes' - which frankly, for the average end user, is confusing and unattainable. We are generally not trained in software development, data engineering or degree level understanding of JSON (whatever that is) If I wish to access 'MY' data, as a normal enduser, it appears to be impossible. I would very much like to download ALL my data in a format that does not require me to have a PHD! To reference your own words above - I would like to download my information and be a happy customer, not a trapped one. I would be grateful if someone could address this please. Note: I am aware of the security issues regarding unencrypted files - but that should be my choice, with 'my' data. Thank you
TOTP Scan QR Code Is Limited to Camera, but I Want On-Screen
I went to edit an existing login to add a one-time password and it let me tap to scan a QR code but the only option was with the camera (as if the QR code were off the device). If the QR code is on the device itself and is on screen, can the 1Password app scan that? Workaround was to use an iPad to edit the login and iPad camera took a picture of the iPhone screen. Another alternative would have been under the QR code was an option to get a code. iPhone 16 Pro running iOS 18.6.2 with 1Password for iOS 8.11.9
Help recovering my suspended family account
Hi everyone, I recently discovered that my account on a Family plan was suspended. I need to recover access to my saved passwords and ideally move to an individual plan. Unfortunately, I cannot contact the Family organizer due to personal/family safety concerns. I have proof of account ownership and still have my Secret Key. I've already submitted a support ticket but wanted to ask here in case there's a quicker path. Is there any way to recover my account and switch to an individual plan without going through the Family organizer? Any advice would be greatly appreciated. I am really hoping to avoid losing my saved data and having to reset everything. Thanks!Teaching 20-something to use 1Password
Hi there. I have a 20-something daughter who has been a part of my family plan for years, but never uses 1Password. I've tried to explain to her not only how to use it, but why she should be using it, but of course, it all falls on deaf ears. This is especially true since I'm "dad," and I couldn't possibly know anything. To that end, where can I find some how-to videos on why using a password manager is so hugely important and how to use it easily – they have to be videos as she won't read anything that I send her. She wanted me to pay her college tuition yesterday, and sent me screenshots of her credentials. I suggested that her password was terrible (as did the words to the right of her actual password!), and she said that it was easy to remember and that she's only used it in a few places! 😣
How to import Bitwarden organization vault?
I'm migrating my vaults from Bitwarden, where I have a family plan. My personal vault imported fine, but when I try to import my organization vault (containing shared credentials for my family) I get this error. I browsed the help pages for 1pass but I didn't find a solution. I'm not sure what "Move them to a private vault first" means. How do I import my shared family vault?
Setting up 1P for my wife
I've been using 1P since 2016 and have been an evangelist to those still using post-it notes... However, I am having trouble getting up and going with a family plan. Can someone help me make this easy for my wife and I to start a family plan? Background: I have an individual plan that renews annually through Apple App Store. In the 1P help documentation, it tells me to upgrade to Family plan by managing my subscriptions through iTunes or the App store. However this has led me to a dead end, I do not have iTunes on my PC, and in the App Store it only gives me the option to choose between monthly or annual individual plans. What am I doing wrong? This also raises a second question - is there any advantages to using Family plan if it is just me and my wife? Would it be easier for her to just manage an individual plan by herself? Thanks everyone :)Copying and Pasting Icons
I first commented on the subject of loosing the ability to copy and past icons in version 8, some four years ago. Since then I have mislaid my community login and password and so have reenrolled as a new user. I administer a family account. We have collectively, 7 x MAC desktops, 2 x Windows desktops, 7 x iPhones, 8 x iPads. The ability to create entries in 1Password with identical icons is important to all users. For those, less technically confident, the icon provides a secure and confident way to recognise entries - many within a shared vault. Individuals, when automatically offered the upgrade in their 1password app, thought, as instructed by me over many years, to keep their apps up to date for security reasons. Having upgrade their iPhones, iPads etc to version 8, the very first calls and emails to me, concerned the loss of the ability to copy and paste icons. Many thought it was a misunderstanding of the new version 8 - it wasn't. We still appear, not to have addressed this issue? As a consequence I had to uninstall everyones version 8 and reinstall versions 7. As I type this on a MAC desktop, I am the only user running version 8 on any device!! On my iPhone, I am running both versions, just so that I can utilise the 'copy and paste icon' facility. Although you have provide in version 8 a 'dropdown' below the icon (in edit mode) providing 'choose a photo' and 'choose a file' - neither of these provide a suitable resolution to version 7 'copy paste'. We use 1password in our family for everything, having spent years drumming into everyone the need to be secure and adhere to good password practices. I feel everyone is missing out on he update of version 8 JUST because of a 'copy and paste' issue. Please can you address this ASAP ? I'm sure that many have similar views even though the numbers may not reveal themselves in your community forum - Out of our family, I am the only community user, but they all have the same issue - their may well represent many other users who do not visit the community forum. Thank you
