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vault management
228 TopicsBug: CXP export on iOS shows 0 items (Family subscription)
I'm trying to export my vault data using the Credential Exchange Protocol (CXP) on iOS, but the export consistently shows "Export 0 items" regardless of the destination app. Setup: - 1Password with a Family subscription (personal account) - iPhone running iOS 26.3 - 1Password app is up to date from the App Store Steps to reproduce: 1. Open 1Password on iPhone 2. Tap the account icon at the top left → Settings 3. Go to Advanced → Start Export 4. Tap Continue on the information screen 5. Select a destination app (tried both Bitwarden and Apple Passwords) 6. First tap on Continue always does nothing - tried this flow multiple times 7. Second tap on Continue shows "Export 0 items”Solved33Views0likes3CommentsMigrating from one account to another on a Chromebook
I have an individual account and a family account. I want to move all the items from the individual account to the family shared vault. My computer is a Chromebook. How can I do this without having to select each of 998 items and move them individually in the Android app?7Views0likes0CommentsHow to Migrate 1Password Vaults to Bitwarden Folders (With Passkeys!) using iOS 26 CXP
I just finished migrating my credentials from 1Password to a fresh Bitwarden setup, and I wanted to share a workaround for a major pain point regarding vault organization and Passkeys. Those who used 1Password v7 will remember that exporting by vault was standard. In v8, this has been reduced to an "all-at-once" account export. If you want to maintain your organization during a move, this creates a mess. The Challenge: Maintaining Structure If you have multiple vaults (Work, Personal, Shared, etc.) and want them to land in specific Bitwarden Folders, an "all-at-once" export creates a massive, unorganized pile. Plus, standard file exports (CSV/1PUX) usually break Passkeys. The Solution: The "Single-Vault Pipeline" (iOS 26 CXP) By using the newly introduced Credential Exchange Protocol (CXP) on iOS 26, you can move your data app-to-app, vault-by-vault, and keep your Passkeys intact. (Note: I used a 1Password Family account and a free Bitwarden account for this). The Migration Manual: Prep 1Password (Web Browser) Log into 1Password.com on a desktop. Go to Manage Account > People > Select your account > Manage Vaults. The Trick: Deselect all vaults until only one is left visible to your user. Now, your mobile app will only "see" that specific vault. The CXP Transfer (iOS Device) Open the 1Password app on your iPhone/iPad. Navigate to Settings > Advanced > Start Export. Enter your account name (there is a hint at the bottom) and approve. Select Bitwarden as the destination. It will open Bitwarden and securely transfer everything from that one visible vault—including Passkeys and TOTP seeds. Assign to Folders (Bitwarden Desktop) Open the Bitwarden Web Vault on your computer. Click on "No Folder" (this shows all the items you just imported that don't have a folder assignment). Click the "Select All" checkbox at the top. Click the three dots (⋮) above the list > Add to Folder. (Note: You’ll need to create the folder first by pressing the + New button). Rinse and Repeat Go back to the 1Password web interface. Deselect the vault you just finished and select the next one. Repeat the iOS export. Because Bitwarden treats these as new "unassigned" items, you can neatly move the next batch into the correct folder. Why this is the optimal way: Passkeys & 2FA: Unlike file exports, CXP moves the actual cryptographic keys for Passkeys and your TOTP seeds. Shared Protocol: Because it uses a modern exchange protocol, misc info and custom fields transfer much more accurately than a messy CSV. Organization: You don't have to manually sort 1,000 items at once. You do it in controlled, vault-to-folder chunks. Hope this helps someone else stuck in the migration process!50Views1like0CommentsAutomate backup / export
Hi, I want to have the most important data always available somehow. So let's assume, the worlds internet break up and I can't connect to any of your servers. This is also concerning, if done by accident: If you delete a vault in your 1Password account, this is permanent and deleted vaults cannot be restored. I really need a local backup. As I can see the only option is an unencrypted local export (1PUX)? Is there any way to automate this? (preferrably in an encrypted form!) Thanks63Views0likes3CommentsI can't edit passwords
For any existing password in my vault, when I click "Edit", it goes into an infinite loop of "Loading 1Password", and goes nowhere. I'm using an extension on Chrome. When I quit/closed and shut down Chrome, then reopening, the problem still exists. Also, under "Settings", I unclicked and reclicked "Integrate this extension with the 1Password desktop app", and still no change to the never-changing "Loading 1Password" message when i try to "edit" a password.19Views0likes1CommentFeature Request: "Refresh Icon" & "Icon History"
Hey 1Password community! I've been using the app for a while, and I have a feature request that I think would be absolutely bonkers for keeping our vaults a bit nicer. It would be amazing if 1Password could fetch the most recent icons from actual platforms and download them, without automatically overwriting our custom uploaded icons. Here is how I’m picturing it: Global Refresh (See attached Privacy settings mockup): A "Refresh Icons" button sitting right under the "Show app and website icons" toggle. This would trigger a global fetch for updated logos across the whole vault. Item-Level Granularity (See attached item dropdown mockup): When I’m in a certain item’s edit mode, let me update that specific icon separately. Icon History & Comparison: As shown in the item dropdown mockup, adding an "icon History" button would be a game-changer. It could open a small window to let us compare our custom icon vs. the newly suggested fetched one, or let us revert if a website changes to a logo we don't like. Cheerio!Solved31Views0likes1CommentAccount Frozen despite active App Store subscription — urgent escalation (Support ID JAX-19591-994)
Hi 1Password team, I need urgent help. My 1Password account is still Frozen even though my App Store subscription is active, and I’ve been stuck for 3 days without a resolution. Support ID: JAX-19591-994 Facts: - App Store shows 1Password Individual Annual is ACTIVE (renews Feb 8, 2027, AED 199.99/year). - The iOS subscription screen says “You are currently subscribed”. - My 1Password account on Mac/iPhone remains Frozen and prompts me to renew on 1password.com. - I already provided all requested screenshots + Apple Order ID / transaction details to Support. Troubleshooting already tried: - Restore Purchases (iOS) - onepassword://resetSubscription - Sign out/in on iPhone and Mac This is blocking my work and I urgently need a human to review and fix the account/subscription linking.“I’m extremely frustrated because this has completely blocked my work.” Please escalate internally and link my active App Store subscription to my existing 1Password account, then unfreeze it. Thank you.32Views0likes1CommentI accidentally deleted my 1password account
I accidentally deleted my 1Password account. I was busy setting up a family account. Now I can't access anything. My passwords from the past 15 years are gone. I've been waiting for support for a day now, but they're not responding. The only thing they have to do is put back my database with password42Views0likes1CommentSwitching from eero plus
Hi folks - I currently have a 1Password family account via eero plus. I am not renewing that service, and instead want to switch to direct billing via 1Password. Is this as simple as not renewing the eero service and then setting up billing via 1Password? Or do I need to do something more convoluted like exporting my vaults and importing them into a new account setup with direct billing. Thanks! Andy26Views0likes1Comment