I recently got a new Mac Studio and installed 1Password. I can't enable TouchID, the option is greyed out in settings. TouchID works fine for unlocking the Mac and all other normal uses (web logins etc). Tried uninstalling and reinstalling 1Password but it didn't help.
1Password Version: 8.10.9
Extension Version: 2.13.0
OS Version: macOS 13.4.1
Browser: Safari
Moderator@ross_smith
It's here. Someone will be with you as soon as possible.
ref: UCR-11948-658
Moderator@ross_smith
There are a couple of possible scenarios here that we would want to look into. I'd like to ask you to create a diagnostics report from your device and submit it via email.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
ross_smithA link to this thread: https://1password.community/discussion/141453/cant-enable-touchid#latest
Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
I recently got a new Mac Studio and installed 1Password. I can't enable TouchID, the option is greyed out in settings. TouchID works fine for unlocking the Mac and all other normal uses (web logins etc). Tried uninstalling and reinstalling 1Password but it didn't help.
\n\n1Password Version: 8.10.9
\nExtension Version: 2.13.0
\nOS Version: macOS 13.4.1
\nBrowser: Safari
I recently got a new Mac Studio and installed 1Password. I can't enable TouchID, the option is greyed out in settings. TouchID works fine for unlocking the Mac and all other normal uses (web logins etc). Tried uninstalling and reinstalling 1Password but it didn't help.
\n\n1Password Version: 8.10.9
\nExtension Version: 2.13.0
\nOS Version: macOS 13.4.1
\nBrowser: Safari
@ross_smith
\n\nIt's here. Someone will be with you as soon as possible.
\n\nref: UCR-11948-658
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\n\nThere are a couple of possible scenarios here that we would want to look into. I'd like to ask you to create a diagnostics report from your device and submit it via email.
\n\nAttach the diagnostics to an email message addressed to support+forum@1password.com.
ross_smithA link to this thread: https://1password.community/discussion/141453/cant-enable-touchid#latest
Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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